Our customer satisfaction is paramount to us here at WINZAWAX. The products we supply are our number one priority.
However there may be an instance where you wish to exchange an item for another or return for a refund.
If you do wish to either return or exchange your purchased products, please help us to resolve any problems quickly by undertaking the following steps:
Returned waxing products require prior authorisation by Winzawaz Ltd. Please contact us either by email (firstname.lastname@example.org) or by phone (0784 229 4805) if there is a problem with your item and for us to approve the return.
Notification of damaged goods must be made within 3 days of receipt.
For refunds and exchanges all returns must be in original packaging and in new condition; the packaging must be undamaged (unless the product is being exchanged due to a product fault) The returned item must be suitable for resale and the contents and quantity of the product must be as originally sold.
All returned goods MUST be returned via a courier who requires proof of delivery.
You will be responsible for the post and packaging costs of returning the products to us for any reason .If the item is tested and found to be faulty, we will reimburse your postage cost of returning the items.
Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.
If the above procedure has not been followed correctly we reserve the right not to process the returns.
Finally, let us assure you that we will try to resolve any problems you have as quickly as possible.
Please send your items to this address: 548 Wollaton Road - Wollaton - Nottingham - NG8 2AA